Privacy Policy

Your privacy is very important to Schramm Powered by Epiroc and its related bodies corporate. 

Schramm is a Product Company within the Surface Division and is part of the Epiroc Group. This policy relates only to Schramm. To view the privacy policies of other businesses in the Epiroc group, please visit their respective websites.

We are committed to complying with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth). This policy sets out how we collect, hold, and handle your personal information (“information”) in accordance with the Privacy Act 1988 (Cth) depending on our relationship with you. 

We may collect a range of personal information from you depending on the how we interact with you. The information we may collect and hold about you includes:

• Personal Information that identifies you such as your name, contact details (such as address, email, phone number, social media profiles), payment information, employer and occupation.
• Location information such as recording that you have visited one of our sites.
• Employment information.
• Web information.

Depending on the circumstances, it may be reasonably necessary that we also collect the following types of information about you, including information that is regarded as sensitive such as:

• Specific details regarding your health.
• Any information we are required by law to collect such as following an occupational health and safety incident. 

We generally collect information directly from you unless it is unreasonable to do so. We will collect information when:

• You fill in a form including webforms, email us, complete an agreement with us, contact us with a query, submit to testing by us, use our equipment or attend our sites.
• Apply for employment with us.
• Use online platforms or Wi-Fi services.
• To process any transactional or ongoing payments.
• To deliver products and/or services to you.
• To enable you to access and use our website, associated applications and associated media platforms.
• For internal record keeping and administrative purposes.
• For analytics, market research and business development, including to operate and improve our website, associated applications and associated media platforms.
• For advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you; and
• To comply with our legal obligations and resolve any disputes that we may have.

We may also collect information indirectly from other alternative sources including:

• Public resources or publicly available information;
• Third parties you have authorised to share information, former employers, educational institutions;
• Other third parties authorised to share your information.

We may also collect information from you online if you access our website. Our website contains a legal notice specifying the the kinds of information we may collect if you visit our website.

In addition to the above methods of collection, we use cookies in our website and we may also use cookies in other software applications, that may be available to you. Cookies are small text files which are downloaded to your device when you use the Apps. Cookies are useful because they allow the Apps to recognise a repeat visitor of the Apps.

We may use cookies for various purposes including:

• To remember your preferences on our website.
• To help us understand how our website and other applications are used so we can better improve ease of use, functionalities and features.
• To analyse which areas of our website are visited and used most frequently.
• To measure and optimise our marketing effectiveness.

If you do not want us to deploy cookies in your device, you may be able to opt out by setting your device or rejecting all or some of the cookies. 

We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.

These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:

• It’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us).
• It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests.
• You give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or we need to process your data to comply with a legal obligation.
• Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place).
• We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.

We collect, use and disclose your information to enable us to conduct our business including:

• Provide you with our products and services.
• Support procurement and onboarding to our sites and equipment and the sites and equipment of our customers or the sites and equipment of third parties who use or products and services as required by law.

If it is lawful and practical to do so, you may deal with us anonymously or using a pseudonym. However, if you do not provide us with certain requested information then we may not be able to provide you with the products and services you have requested, or provide you with access to our sites and equipment or those of our customers or other third parties.

We will store your information for as long as required for our business operations or as required by law. When we no longer require your information we will destroy, or de-identify it as required.

We store your information in hard copy and/or electronic format], in facilities that we own or operate or that are owned and operated by our service providers.

We take reasonable steps to maintain the security of your information and to protect it from unauthorized disclosures. Such security processes include:

• Muti factor authentication and encryption
• Website security systems and controls such as firewalls
• Physical security
• Information security policies and procedures for employees

We may use suppliers to store your information that are cloud based or network storage systems that can be accessed from various countries. We may not be aware of all these countries and these countries may not be listed below.

The countries where your information may be stored or used include Australia. In addition, in particular circumstances, your information may be transferred to a subsidiary of Epiroc AB located in an overseas country.  

We may disclose your information for any purpose for which you have given your consent, or to third parties as part of our business operations, which may include the following:

• To any person you appoint as your representative or to act on your behalf (such as your lawyer, administrator, auditor) or any person you appoint as a referee (such as a current or former employer) or to your guarantor or prospective guarantor as appropriate for the purpose for which they were appointed.
• Information technology services.
• Human resources services.
• Agency services where a third party sells products or services on our behalf.
• Medical professionals, medical facilities or health authorities who assist us with the health information we collect.
• Financial institutions and organisations that assist us with payments.
• Government or regulatory bodies as required by law.
• Organisations involved in debt collecting, including purchasers of debt.
• Insurers, re-insurers, claim assessors, valuers and investigators.
• Service providers who assist us with other internal administrative functions such as training staff, developing and marketing products and services, risk management, planning, research and statistical analysis, providing legal advice, auditing or other professional services.
• Organisations that assist us with the re-organisation or transfer of assets or business.
• Mailing houses and agencies who assist us communicate with you.
• Third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators.
• Our employees, contractors and/or related entities.
• Sponsors or promoters of any competition we run.
• Credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you.
• Third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you; and
• Third parties to collect and process data.

We may also disclose your information in investigating any fraud or crime, or any suspected fraud or crime, as required by law, regulation or any binding codes.

We may disclose your information to our global offices and third parties overseas and its subsidiaries for the purpose of us providing our products and services to you. 

You can contact us using the details below to access any of your information that we hold or if you would like to correct or update your information.

We will respond to your request for access within a reasonable period after the request is made and in the manner you request if it is reasonable and practicable. We may charge a small administrative fee to provide access to your personal information in response to a request if the request is extensive or complicated.

We may not provide you with access to the information you requested where:

• We reasonably believe that doing so would pose a serious threat to life, health or safety.
• There would be an unreasonable impact on the privacy of other individuals.
• The request is frivolous or vexatious.
• The information would not ordinarily be available in the course of legal proceedings.
• It would prejudice negotiations with you.
• It would be unlawful.
• It would prejudice taking action against serious misconduct by you.
• It would prejudice enforcement action by an enforcement body.
• It would harm the confidentiality of our information in a commercially sensitive decision-making process.
• If it would be unlawful or would be likely to harm the activities of a law enforcement body.

We can restrict what we give you if it would harm the confidentiality of our commercial information. 

If you wish to contact us in relation to your information or you wish to make a complaint in relation to your information and our application of the Australian Privacy Principles, you may do so by contacting us in writing at:

The Privacy Officer

Epiroc Australia

19 Reid Road

Perth WA 6105 Australia

Email: privacy.aus@epiroc.com

We will investigate your complaint and provide you with a response usually within 30 days of your request. If it is likely to be longer than 30 days we will contact you and let you know. If you are not satisfied with our response, you can raise your concern with the Office of the Australian Information Commissioner.

Office of the Australian Information Commissioner

Address: GPO Box 5218 Sydney NSW 2001

Online: www.oaic.gov.au

Phone: 1300 363 992