Your privacy is very important to Schramm Powered by Epiroc and its related bodies corporate.
Schramm is a Product Company within the Surface Division and is part of the Epiroc Group. This policy relates only to Schramm. To view the privacy policies of other businesses in the Epiroc group, please visit their respective websites.
We are committed to complying with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth). This policy sets out how we collect, hold, and handle your personal information (“information”) in accordance with the Privacy Act 1988 (Cth) depending on our relationship with you.
We may collect a range of personal information from you depending on the how we interact with you. The information we may collect and hold about you includes:
Depending on the circumstances, it may be reasonably necessary that we also collect the following types of information about you, including information that is regarded as sensitive such as:
We generally collect information directly from you unless it is unreasonable to do so. We will collect information when:
We may also collect information indirectly from other alternative sources including:
We may also collect information from you online if you access our website. Our website contains a legal notice specifying the the kinds of information we may collect if you visit our website.
In addition to the above methods of collection, we use cookies in our website and we may also use cookies in other software applications, that may be available to you. Cookies are small text files which are downloaded to your device when you use the Apps. Cookies are useful because they allow the Apps to recognise a repeat visitor of the Apps.
We may use cookies for various purposes including:
If you do not want us to deploy cookies in your device, you may be able to opt out by setting your device or rejecting all or some of the cookies.
We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.
These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:
We collect, use and disclose your information to enable us to conduct our business including:
If it is lawful and practical to do so, you may deal with us anonymously or using a pseudonym. However, if you do not provide us with certain requested information then we may not be able to provide you with the products and services you have requested, or provide you with access to our sites and equipment or those of our customers or other third parties.
We will store your information for as long as required for our business operations or as required by law. When we no longer require your information we will destroy, or de-identify it as required.
We store your information in hard copy and/or electronic format], in facilities that we own or operate or that are owned and operated by our service providers.
We take reasonable steps to maintain the security of your information and to protect it from unauthorized disclosures. Such security processes include:
We may use suppliers to store your information that are cloud based or network storage systems that can be accessed from various countries. We may not be aware of all these countries and these countries may not be listed below.
The countries where your information may be stored or used include Australia. In addition, in particular circumstances, your information may be transferred to a subsidiary of Epiroc AB located in an overseas country.
We may disclose your information for any purpose for which you have given your consent, or to third parties as part of our business operations, which may include the following:
We may also disclose your information in investigating any fraud or crime, or any suspected fraud or crime, as required by law, regulation or any binding codes.
We may disclose your information to our global offices and third parties overseas and its subsidiaries for the purpose of us providing our products and services to you.
You can contact us using the details below to access any of your information that we hold or if you would like to correct or update your information.
We will respond to your request for access within a reasonable period after the request is made and in the manner you request if it is reasonable and practicable. We may charge a small administrative fee to provide access to your personal information in response to a request if the request is extensive or complicated.
We may not provide you with access to the information you requested where:
We can restrict what we give you if it would harm the confidentiality of our commercial information.
If you wish to contact us in relation to your information or you wish to make a complaint in relation to your information and our application of the Australian Privacy Principles, you may do so by contacting us in writing at:
The Privacy Officer
Epiroc Australia
19 Reid Road
Perth WA 6105 Australia
Email: privacy.aus@epiroc.com
We will investigate your complaint and provide you with a response usually within 30 days of your request. If it is likely to be longer than 30 days we will contact you and let you know. If you are not satisfied with our response, you can raise your concern with the Office of the Australian Information Commissioner.
Office of the Australian Information Commissioner
Address: GPO Box 5218 Sydney NSW 2001
Online: www.oaic.gov.au
Phone: 1300 363 992